Refund policy

Contact us within 14 days of delivery if:

• The item arrived damaged in transit
• You received the wrong item
• A single’s condition doesn’t match the listing

Include your order number and clear photos of the item and packaging where relevant.

• Sealed product that has been opened or has broken factory seals
• Change-of-mind returns on singles once dispatched (condition is listed clearly before purchase)
• Items returned without prior approval
• Items damaged after delivery through mishandling

If you’re unsure before ordering, email us and we’ll help.

Email support@koricollectibles.co.uk with your order number and photos.

We’ll confirm whether a replacement, refund, or return is needed. Don’t post anything back until we reply.

Approved returns should be packed securely so cards and sealed product stay protected in transit.

Once we receive and check an approved return — or once we confirm a damaged/wrong item case — we’ll refund to your original payment method.

Refunds usually show within a few working days, depending on your bank or card provider.

Original shipping is only refunded when the return is due to our error or transit damage we accept responsibility for.